Frequently Asked Questions (FAQ)
We took our time to compile a few common questions you’d normally ask to ensure you save time, scroll through question by question, and feel free to kindly contact us in case you have any further queries.
General Questions
What is Kichose Motor Retail?
Kichose Motor Retail is a subsidiary of Kichose Group, specializing in new and pre-owned vehicles with innovative financing solutions. We focus on making vehicle ownership accessible to everyone, particularly customers who have been historically underserved by traditional automotive finance.
Where are we located?
We’re currently based in Gauteng with strategic plans for nationwide and regional expansion. We’re particularly committed to bringing our services to rural and underserved areas across South Africa.
What makes Kichose Motor Retail different from other dealerships?
We’ve disrupted the traditional model by creating a seamless bridge between car dealerships and car finance. We specialize in serving customers with limited credit history and focus on transparency, fair pricing, and community empowerment. As a BBBEE Level 1 contributor, we’re also committed to meaningful transformation.
Rent to Own Programme
What is the Rent to Own programme?
Rent to Own is a flexible vehicle acquisition pathway designed for customers with limited credit history. You make manageable regular payments, and over time, you build toward full ownership of the vehicle.
Who qualifies for Rent to Own?
Our Rent to Own programme is specifically designed for customers who may not qualify for traditional vehicle finance. We look at your current circumstances and ability to make payments, not just your credit score.
How long is the Rent to Own period?
The period varies based on the vehicle and your individual circumstances. We work with you to create a payment plan that’s manageable and fits your budget.
What happens if I can't make a payment?
We understand that life happens. Contact us immediately if you’re experiencing difficulties, and we’ll work with you to find a solution. Communication is key.
Buying & Selling
Do you only sell pre-owned vehicles?
No, we offer both new and pre-owned vehicles. We also have specialized commercial vehicle solutions for businesses.
How do I know the pre-owned vehicles are quality?
All our pre-owned vehicles undergo thorough inspection. We practice full transparency—we’ll show you the vehicle history and condition report. No surprises, no hidden issues.
Can I trade in my current vehicle?
Yes! We offer fair market value for trade-ins. Bring your vehicle in for an evaluation, and we’ll give you an honest assessment.
Do you offer financing for vehicle purchases?
Absolutely. We offer customized financing options tailored to your budget and circumstances, whether you’re buying new or pre-owned.
Commercial Vehicles
What types of commercial vehicles do you offer?
We provide a range of commercial vehicles suitable for small to medium enterprises, including bakkies, vans, trucks, and fleet vehicles.
Do you offer fleet management services?
We work with fleet management partners and can connect you with solutions for your business needs.
What financing options are available for businesses?
We offer flexible leasing and ownership models tailored to business-specific requirements, including solutions designed for SMEs with varying cash flow patterns.
Financing
What if I have bad credit or no credit history?
That’s exactly who we’re here to serve! Our innovative financing solutions are designed for customers with limited or challenged credit history. We look at your current situation and ability to pay.
What documents do I need to apply?
Typically, you’ll need proof of identity (ID or passport), proof of residence, proof of income (payslips or bank statements), and references. We’ll guide you through the specific requirements.
How long does the approval process take?
We work to process applications as quickly as possible, often within a few days. Complex cases may take longer, but we keep you informed every step of the way.
Are there hidden fees?
Never. We practice complete transparency. All costs, fees, and terms are clearly explained upfront before you commit to anything.
Rural & Community Services
Do you serve rural areas?
Yes! Extending services to rural and underserved communities is a core part of our mission. We’re actively expanding to bring quality automotive services to areas that have been historically neglected.
How can I access your services if I'm not in Gauteng?
Contact us directly. We’re expanding our reach and can discuss options for serving your area or connecting you with our growing network.
Do you offer after-sales support?
Yes, our relationship with customers doesn’t end at the sale. We’re here to support you throughout your vehicle ownership journey.
Can I visit your showroom?
Absolutely! Contact us to schedule a visit or to find out about services in your area.